Frequently Asked Questions

PurePool is happy to answer your questions. If you feel your question is not covered in this section,
please feel free to contact us or call us at (877) 479-7285

• What brands do you sell?
• We sell a large variety of brands inclusive of the following:
• Advantis
• American Granby
• AquaChek
• Aqua-flo
• Atlas
• Baracuda
• Coates
• Confer
• Polaris
• Hayward Pool Products
• PoolRX
• Pentair
• Water Tec
• and more!
• Do you ship internationally?
• PurePool ships swimming pool maintenance supplies to all 50 United States and currently does not ship internationally or to any other US territories.
• Do you have a secure checkout page?
• Our checkout process is protected by SSL 256 bit encryption to prevent identity theft and intrusion from hackers. Rest assured that when you submit an order on PurePool.com your transaction meets the strictest security standards.
• What is your return Policy?
• Please view our Returns Policy page for detailed information regarding our shipping policies.
• What is your Shipping Policy?
• Please view our Shipping Policy page for detailed information regarding our shipping policies.
• Do you have a blog or a newsletter I can subscribe to?
• Scroll down to the right side of this page and you will see a form to sign up for our newsletter. We do not sell or share your email address in concordance with our privacy policy.
• How Do I get free shipping?
• We provide free shipping and handling on every order over $40.00 USD.
• I was extremely satisfied with my order(s). Where can I submit a testimonial/review to your site?
• Please feel free to post your experience on facebook,
• What payment methods does PurePool.com accept?
• We take payment online via Visa, & Mastercard
• What are our hours of operation?
• We are open 9am-5pm Monday - Friday Pacific standard time.
• Is Your Website Secured And Protected?
• You can shop safely at PurePool knowing that our checkout process is rigorously guarded by 256- bit SSL encryption and your personal credit card information is never stored on our servers.